1. Seven-day Pro trial
Eligible new customers pay $1 when starting a seven-day Pro trial. The checkout clearly shows whether the trial will continue on the monthly or yearly plan. Unless you cancel before the trial ends, Stripe automatically charges $19 for one month or $199 for one year, depending on your selection.
2. How to cancel
Cancel at any time through the Billing control in HookDeck or email contactlee@winwithlee.co.uk from your account email. Cancellation prevents the next renewal. Unless a refund or statutory cancellation applies, Pro access continues until the end of the trial or paid billing period.
3. Cooling-off rights for UK consumers
If you are a UK consumer buying at a distance, you will normally have 14 days to cancel. By asking us to supply immediate access to digital services during that period, you acknowledge that we may deduct a proportionate amount for service supplied before you cancel. Where digital content is supplied immediately, any statutory loss of cancellation rights will apply only where the legally required express consent and acknowledgement were obtained.
To exercise a statutory cancellation right, email us with your name, account email, order date and a clear statement that you wish to cancel. We will refund sums due under applicable law using the original payment method, normally within 14 days of receiving the cancellation notice.
4. Voluntary refunds
Except where required by law, trial fees, subscription charges and unused time are non-refundable. We may issue a discretionary refund for duplicate charges, billing errors or prolonged service failure attributable to us. Contact us within 14 days of the charge with the account email and transaction details.
5. Renewals, failed payments and plan changes
Subscriptions renew automatically until cancelled. Failed payments may be retried and access may be limited. A change from monthly to yearly, or yearly to monthly, takes effect as shown in the billing portal. Any applicable credit or charge is displayed before confirmation.
6. Faulty service and mandatory rights
Nothing here excludes remedies available where digital content or services are not of satisfactory quality, fit for purpose or as described, or any other right that cannot be excluded under the Consumer Rights Act 2015.